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CS 118 Course Details

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Course ID CS 118
Course Title Customer Service
Credits 3.0
Description Helps students develop the skills needed to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. Students learn about various types of customers and develop strategies for dealing with each. Emphasis is placed on verbal and nonverbal communication, listening to the customer, customer service in a diverse world, managing stress and time, encouraging customer loyalty, and recovering customers after a breakdown in service. Prerequisite: MATH 084 with a grade of 2.0 or better, or MATH 084 with a grade of P if taken before spring 2016, or MATH 040 or MATH 050 with a grade of 2.0 or better or appropriate placement.
Quarters Available
Fall Winter Spring Summer
Odd Years yes yes yes no
Even Years yes yes yes no

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